Terms and Conditions

Payment must be received within 2 days of placing your order. Shipping will happen once payment is received.

Shipping

Shipping is fulfilled 1-3 business days after payment is received (Saturday and Sunday are not business days). I try my best to ship a.s.a.p. you will receive an email letting you know your order has shipped.

Shipping ceramics is expensive! I am a very small business and don’t qualify for a discount on shipping. I use recycled materials for shipping as one way of trying to cut down on shipping costs. I don’t make any profit on shipping, the price listed is either the actual cost or even slightly discounted.

International customers – Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase.

I can not change your order once it is shipped. I can not guarantee delivery times or dates – once I give it to the post office it is not in my control. Please contact me before you purchase an item if you need something by a specific date as you may need upgraded shipping services.

Local to Ceredigion, people have the opportunity to avoid shipping costs and pick up from me directly or Cardiff and surounding area can arrange to meet Chapter Art Center Cardiff. I’m located near Cei Newydd/ New Quay Your item can be picked up after I receive payment.

Refunds and Exchanges

If your order is damaged in shipping please let me know within 3 days and I will replace the order for you as soon as possible or refund your money. I will need a photo of the broken item for insurance purposes.

I spend a lot of time trying to accurately describe and depict all of my items. Please remember that there are variations in monitor displays and that these are all handmade items and vary slightly from one piece to the next. If you are unhappy with your purchase please contact me so we can work together towards a happy experience.

If you would like to return an item, buyer is responsible for return shipping costs. I will refund you for the cost of the item (not shipping) upon receipt of the returned item(s). If you would like to exchange an item you can return yours and order the piece you would like online.

Commission Information

Commissions welcome but ideally 3 months notice is required. Please email me at joanna.bond@gmail.com with any questions. Thank you for reading

Seller Information

Joanna Bond

11 Bro Gid Gilfachreda Cei Newydd, Ceredigion 01545 581157